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FAQs 

Answers to Your Common Queries

FAQs 

Answers to Your Common Queries


At landscape of life we provide counselling for individuals, couples and families. Counselling services are designed to:

  • enrich, renew or repair a relationship
  • enhance physical, mental, emotional, and spiritual wellbeing
  • develop a greater sense of meaning and purpose in life
  • manage current problems, crises or longer-term difficulties 
  • change long standing patterns of behaviour that impact relationships and wellbeing.

Individual Counselling

  • Individual Counselling consultation (before 6pm) - $198/hour (inc GST)
  • Individual Counselling consultation (after 6pm) - $242/hour (inc GST)

 Couples Counselling

  • Couples Counselling consultation (before 6pm) - $275/hour (inc GST)
  • Couples Counselling consultation (after 6pm) - $320/hour  (inc GST)

 Initial counselling consultation are usually:

  • Individual Counselling - 1 hour
  • Couples Counselling - 1.5 hour
  • Couples in crisis - 2 hours

Ongoing counselling consultations are usually:

  • Individual Counselling - 1 hour
  • Couple Counselling - 1 hour

Jo is a clinically registered counsellor with PACFA (Psychotherapy and Counselling Federation of Australia).

Clients insured with Medibank Private (using their "Package Bonus Cover"), BUPA or ARHG may have the option to claim counselling consultations. To find out your eligibility please contact your health insurance fund. 

Provider Numbers

  • Medibank Private - 1355264W
  • BUPA - J117040
  • ARHG (Police Health, St Luke’s Health, Phoenix Health Fund, and Emergency Services Health) - PC21893T

Rebate of fees is not available with other health insurers or Medicare Mental Health Care Plans.

 To find out your eligibility please contact your health insurance fund. 

Appointment duration depends on the counselling service provided.

Initial counselling consultation are usually:

  • Individual Counselling - 1 hour
  • Couples Counselling - 1.5 hour
  • Couples in crisis - 2 hours

 Ongoing counselling consultations are usually:

  • Individual Counselling - 1 hour
  • Couple Counselling - 1 hour

 During the initial appointment your counsellor will assess your situation and needs and together you will decide the frequency and duration of your consultations. 

Cancellation and Rescheduling Policy

If you need to cancel or reschedule an appointment, please provide at least 48 hours notice. The following fees will automatically be charged to the credit or debit card (Visa or MasterCard) you have provided as a late cancellation/rescheduling fee with less than 48 hours notice:

  • 24-48 hours notice, 50% of the fee payable.
  • 0-24 hours notice, full fee payable. 

Payment of 50% the fees is made at the time of booking.

Cancellation requests must be received in writing to [email protected]

  • more than 14 days prior to the start date, the booking fee is refunded, minus a $150 cancellation fee;
  • within 7- 14 days of your scheduled booking, 50% of the booking fee is refunded;
  • within 7 days of your scheduled booking, there is NO refund of the booking fee;
  • alternatively, you may reschedule your booking without incurring a fee, depending on availability.

For cancellations, the following applies:

In the case of a medical or family emergency, registration may be transferred or refunded (in consultation with your therapist)

Registration transfer: Registrations are transferable in full to another person on notification.

Booking cancellation: In the event that the booking is cancelled by landscape of life, a refund will be issued in full.

Payment is to be made in full at the time of registration.

Cancellation requests must be received in writing to [email protected]

  • more than 30 days prior to the start date, the registration fee is refunded, minus a $50 cancellation fee;
  • within 30 days of the MSC program start date, 50% of the registration fee is refunded;
  • within 7 days of the MSC program start date, there is NO refund;
  • alternatively, you may move to another program without incurring a fee, depending on course/group availability.

For cancellations, the following applies:

In the case of a medical or family emergency, registration may be transferred or refunded (in consultation with the instructors)

Registration transfer: Registrations are transferable in full to another person on notification.

Course cancellation: In the event that the course is cancelled, a refund will be issued in full.

As a wellbeing and relationship counsellor Jo Gniel works with respect for the uniqueness of each client’s values, beliefs and right for self-determination.

The non-judgemental, accepting nature of counselling provides a space to face painful experiences, explore and resolve issues and illuminate the unknown aspects of self. Counselling helps take people beyond where they might go themselves.

Being ready for growth and change, takes honesty and courage. In deciding you want positive change in your life, you have already taken the first important step alone. You can have support for what comes next.

Through the science of love and adult attachment, Emotionally Focused Therapy helps guide us toward real and lasting love. Find out more

We all navigate challenges and transitions in our life. Grounded in science, the practice of developing kindness towards ourselves and others through Mindful Self-Compassion has the potential to create emotional healing and transform the way we live, love and lead. Find out more.  

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.